Need Help?

General

• Why doesn't my account password work?
• Why didn't I receive free shipping when my order is over $100?
• If I purchase from you, can I claim the tax back through the Tax Refund Scheme?
• How soon can I collect my online order?
• Can someone else collect my order?
• More...

Shipping & Returns

• How long will it take to receive my order?
• Do you ship internationally?
• My order was delivered but some items were missing. Where is the rest of my order?
• Can I return an item for a refund?
• How will I know when my order has been shipped?
• More...

ClubTed

• Why can't I log into my ClubTed account?
• Why didn't my ClubTed benefits apply to my order?
• When will I receive my ClubTed $10 Welcome voucher?
• How do I add my birth date to receive my ClubTed birthday voucher?
• How do I link my ClubTed account to my Online Shopping account?
• More...