Need Help?

COVID-19

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• General

  • Are your stores still open?
  • Is your online store still operating?
  • Why has my package gone to NSW when I'm in a different state?

Ordering Online

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• General

  • Why didn't I receive free shipping when my order is over $100?
  • If I purchase from you, can I claim the tax back through the Tax Refund Scheme?
  • How soon can I collect my online order?
  • Can someone else collect my order?
  • More...

• Shipping & Returns

  • My order was delivered but some items were missing. Where is the rest of my order?
  • Can I return an item for a refund?
  • How will I know when my order has been shipped?
  • What is Shippit?
  • More...

• ClubTed

  • Why didn't my ClubTed benefits apply to my order?
  • When will I receive my ClubTed $10 Welcome voucher?
  • How do I add my birth date to receive my ClubTed birthday voucher?
  • How do I link my ClubTed account to my Online Shopping account?
  • More...

Services

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• Second Hand

  • Where can I get more info about the condition of a second hand item?
  • Will you buy my camera or lens?
  • When will you get more of this second hand item?
  • When will I hear back on my quote request?
  • More...

• Print & Create

  • What do I need to bring to print in store?
  • How do I get ClubTed pricing for prints when ordering online?
  • How long will it take to receive my Print & Create order?
  • Can I make changes to my Prints or Posters after I place an order?
  • More...

• Other

  • Do you develop film/disposable cameras?
  • How do I place an order for a Corporate, Government & Professional department?
  • Do you take passport photos?
  • What do I do if my passport photo was rejected?
  • More...

Other

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• General

  • Are emails from support@tedscameras.zendesk.com legitimate?
  • How can I become a better photographer?
  • What do I do if my cash back application was rejected?
  • Where can I check the remaining balance on my gift card?
  • More...

• Products & Stock

  • Does my local store have this item in stock?
  • Who can assist in finding the right product for me?
  • Which SD card should I purchase?
  • Should I buy a Total Care Package?
  • More...

• Compatibility

  • What replacement battery and charger do I need for my Nikon camera?
  • What replacement battery do I need for my Canon camera?
  • Will this Sony lens work on my camera?
  • Will this Sigma lens work with my camera?
  • More...